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Frequently asked questions

The basics

What you need to know

Browse through our collection either online or instore – once you have found the perfect dress click on the calendar to check the dresses availability. Select your size and chose the date you would like the dress to be delivered/collected. If you are hiring online we recommend that you select a date 2 days prior to your event or alternatively you can collect from our beautiful Style Pod located in Burleigh Waters on the Gold Coast.

This is an area where we pride ourselves. Collective Style Hire was born after our founder Michele found the range, quality and styling lacking with other designer hire services. Michele prides herself on her attention to detail, and personally checks every garment hired, pre and post drycleaning, to ensure each garment is at its best before being returned for hire. 

You can hire each dress for 4 or 8 days. 8 days is a great option when you’re planning a trip! When selecting 8 day hire, the daily rate is discounted slightly. 

No Collective Style Hire will look after that on your behalf.

We understand that accidents happen, and as such we provide free $100 insurance for peace of mind. If you do damage the dress in any way please contact us immediately at [email protected] We have a team of professionals who are more than likely able to fix the issue at hand. If the dress is not repairable, unfortunately, you will be charged the replacement value of the dress; as per the amount on our website.

You can order up to 3 dresses at any one time.

We recommend you set your delivery date 1-2 days before your event to avoid any last-minute panics and to make sure everything is perfect. Once your dress is reserved and payment received, we will send you a confirmation email. Keep in mind that you can book your dress up to 6 months in advance.

Yes we offer a in store styling service. Please email [email protected] to find out more details.

Yes, we have a selection of dresses that are available to hire as well as purchase. To view dresses for sale visit the Shop page

We accept VISA, MasterCard and PayPal

Trying on

If you need a visual before the big day

Absolutely, contact us via email [email protected] to make an appointment to visit our Style Pod.

We are open by appointment. Email [email protected] to make an appointment.

We’re based on the beautiful Gold Coast. You can visit us by appointment at 3 Tobago Court, Burleigh Waters. Email [email protected] to make an appointment.

Shipping

Pricing, delivery, pickup and returns

Delivery Australia wide is a flat rate of $15 express. Collection from our Style Pod located in Burleigh Waters is free.

Of course! If you’re local to us, pick up and delivery from our style pod is free. You can find us at at 3 Tobago Court, Burleigh Waters. Email [email protected] to make an appointment.

Simply place your dress in the return pre-paid satchel included in your order and lodge over the counter at an Australia Post Outlet (highly recommended) or place in a YELLOW Express Australia Post Box by 4pm on your return date or alternatively drop your dress into our Style Pod located in Burleigh Waters.

We rely heavily on timely returns; by posting your dress back late you are potentially inconveniencing another customer. No one wants to be left without a dress so please make sure you return your dress on time! If you return your item(s) late you will incur a thirty dollar ($30.00) late fee for every day you are late. If you are unable to post your item(s) back by 4pm on your return date please contact us at [email protected]

Not a problem – just drop your dress in the return satchel in the nearest yellow Express Postal Box on your return date.

The estimated standard delivery time is 1-2 business days – depending on your location and the time that you placed your order. Orders place before 12pm (QLD time) will be dispatched on the same date, if after this time your order will be dispatched the following business day. If your order is placed on a weekend or public holiday, then your order will be processed during business hours on the next business day.

We recommend you set your delivery date 1-2 days before your event to avoid any last-minute panics and to make sure everything is perfect. Once your dress is reserved and payment received, we will send you a confirmation email. Keep in mind that you can book your dress up to 6 months in advance.